Tag: non-refundable deposits

I wrote a few days ago about a problem I was having with Royal Caribbean customer service. I booked a Villa Suite at what the agent told me was a refundable rate. Royal sent me a confirmation for a non-refundable deposit and declined to honor the original deal. I filed a complaint with the Better Business Bureau, and I wrote about that in the original post. Today, I received the following reply. It did not encourage me that Royal Caribbean is trying hard to understand what actually happened: Continue reading “How can Royal Caribbean customer service be so different on land and at sea?” →

I wrote on Monday that Royal Caribbean had opened their Summer 2019 week-long Caribbean cruise schedule. I booked a cruise later that night at a refundable rate, and I wrote on Tuesday that I was disappointed that Royal Caribbean would not honor that deal and would only recognize it as a non-refundable rate. Based on that, I decided that the best way to process the complaint would be with the Better Business Bureau. Unfortunately, Royal Caribbean customer service remains sorely lacking. My purpose in this post is two-fold: I write to describe what Royal Caribbean’s policy is describing non-refundable deposits, and I write because I think it important to challenge them regarding significant customer service failings. Continue reading “Royal Caribbean customer service struggles with responses to consumer complaints” →