I reported earlier that Royal Caribbean was showing incorrect balances for cruisers who had purchased additional items such as shore excursions, and I followed up later by saying that they did not see any problem. I am pleased to report today that the website again appears to be showing correct information. The total now simply shows the cruise total, and all of the packages I had originally purchased are still there. I will report back when I board the ship on Sunday, but it looks like this problem has been fixed. Huzzah!
A little over a week ago, I wrote that Royal Caribbean was showing negative account balances in the “My Cruise Planner” section of their website in the amount of any additional purchases you had made for your cruise. Over the weekend, I reported that problem had still not been fixed. Today, I exchanged Twitter messages with Royal (having failed via phone or the passage of time to resolve the problem). The representative was perfectly polite and professional, but fundamentally failed to address the issue: The problem remains unresolved, nobody can explain how it happened, and nobody shows much urgency to fix it since it all looks OK on their end. Which is fine, until the error obviously manifesting itself at one point shows up somewhere else. Let’s look at the Twitter exchange with Royal:
A few days ago I wrote that Royal Caribbean was showing negative account balances. The problem was that the cost of drink packages, internet packages, and other additional purchases were showing as being money that RCCL owed the cruiser. The folks on the phone were showing everything as being OK. As of today, the same error is showing. However, when I exchanged messages about it on Twitter I was at least able to show a screen shot of what I am talking about. They are having their IT folks look at what the issue is, and I will let you know what they say as soon as they have an answer.
One of the ways I get through my day is making note of how long it is until my next cruise. It turns out that I board the Liberty of the Seas in 20 days, 2 hours, and 11 minutes, so I just logged in to my reservation. It shows I have a negative balance of about $1300. Which means Royal Caribbean thinks they owe me money. That would be sweet if it was possibly true, but I cannot think of how it might be.
One of the things I do to get through meetings at work is keep a countdown calendar on my phone. That countdown lists how many days, hours, and minutes it is until my next big trip. That way when a meeting takes longer than is productive, or I need something to focus on keeping me out of jail when I would really like to beat someone roundly about the head and shoulders, all I have to do is look at my timer. “Ah hah. If I avoid committing any crimes or going to jail for the next however many days, I get to do something fun.” I booked a cruise well over a year ago, and when I initially started my countdown timer it read over 400 days. A long timeframe, that. The timer presently reads 24 days, 2 hours, and 43 minutes until I board the ship, and today I get to make an important linguistic change– I get to start talking about a cruise later this month.