Royal Caribbean still doesn’t think there is a problem with negative balances

A little over a week ago, I wrote that Royal Caribbean was showing negative account balances in the “My Cruise Planner” section of their website in the amount of any additional purchases you had made for your cruise. Over the weekend, I reported that problem had still not been fixed. Today, I exchanged Twitter messages with Royal (having failed via phone or the passage of time to resolve the problem). The representative was perfectly polite and professional, but fundamentally failed to address the issue: The problem remains unresolved, nobody can explain how it happened, and nobody shows much urgency to fix it since it all looks OK on their end. Which is fine, until the error obviously manifesting itself at one point shows up somewhere else. Let’s look at the Twitter exchange with Royal:

Royal Caribbean Twitter response to IT problems
Twitter conversation with Royal Caribbean concerning their problem with negative balances.

I get that this probably isn’t that big of a problem. What I am worried about is problems on embarkation day (12 days from now). There is one known technical problem which has not been addressed, and I am suspicious that this one problem they can’t fix will remain only one problem. I would love to hear what experiences anybody else is having.

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