A little over a week ago, I wrote that Royal Caribbean was showing negative account balances in the “My Cruise Planner” section of their website in the amount of any additional purchases you had made for your cruise. Over the weekend, I reported that problem had still not been fixed. Today, I exchanged Twitter messages with Royal (having failed via phone or the passage of time to resolve the problem). The representative was perfectly polite and professional, but fundamentally failed to address the issue: The problem remains unresolved, nobody can explain how it happened, and nobody shows much urgency to fix it since it all looks OK on their end. Which is fine, until the error obviously manifesting itself at one point shows up somewhere else. Let’s look at the Twitter exchange with Royal:
A few days ago I wrote that Royal Caribbean was showing negative account balances. The problem was that the cost of drink packages, internet packages, and other additional purchases were showing as being money that RCCL owed the cruiser. The folks on the phone were showing everything as being OK. As of today, the same error is showing. However, when I exchanged messages about it on Twitter I was at least able to show a screen shot of what I am talking about. They are having their IT folks look at what the issue is, and I will let you know what they say as soon as they have an answer.