Royal Caribbean still doesn’t think there is a problem with negative balances

A little over a week ago, I wrote that Royal Caribbean was showing negative account balances in the “My Cruise Planner” section of their website in the amount of any additional purchases you had made for your cruise. Over the weekend, I reported that problem had still not been fixed. Today, I exchanged Twitter messages with Royal (having failed via phone or the passage of time to resolve the problem). The representative was perfectly polite and professional, but fundamentally failed to address the issue: The problem remains unresolved, nobody can explain how it happened, and nobody shows much urgency to fix it since it all looks OK on their end. Which is fine, until the error obviously manifesting itself at one point shows up somewhere else. Let’s look at the Twitter exchange with Royal:

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Royal Caribbean showing negative account balances this morning

One of the ways I get through my day is making note of how long it is until my next cruise. It turns out that I board the Liberty of the Seas in 20 days, 2 hours, and 11 minutes, so I just logged in to my reservation. It shows I have a negative balance of about $1300. Which means Royal Caribbean thinks they owe me money. That would be sweet if it was possibly true, but I cannot think of how it might be.

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