Matsutake Restaurant in the Hilton Narita

Matsutake Restaurant in the Hilton Narita

Have you ever had the experience of having an amazing meal at a restaurant and having no particular need to go back? That was my experience at Matsukaze Restaurant in the Narita Hilton in Japan. The food was amazing. I had the shabu shabu beef and enjoyed every bite of it. I also left unimpressed by the whole experience, and on balance am not sure I would go back. Continue reading “Matsutake Restaurant in the Hilton Narita”

First class on an American Eagle Regional Jet

First class on an American Eagle Regional Jet

I am in first class today on AA 5887, a one hour or so long flight from Midland (MAF) to Dallas (DFW). I thought it might be helpful to give you a quick view on what service is like on routes like this. I will also post a picture of the drink menu, which is the same one used on mainline flights on American.  Continue reading “First class on an American Eagle Regional Jet”

American Airlines Service Recovery Efforts

Sometimes, you just want the airline to pretend to care. You get that it isn’t real caring, but you want someone to pretend. It turns out that American Airlines failed at even this basic standard of competence this week until I escalated the issue enough. While I would love to complain just to make myself feel better– and, well, OK, I will do that just a little bit– I figured I might handle the experience a little bit more productively by instead describing how AA handles service recovery efforts and what you should expect when a flight eventually goes wrong. Because if you fly long enough, something will eventually go wrong. Continue reading “American Airlines Service Recovery Efforts”

Guacamole every afternoon in the Admirals Club

I am in the Admiral’s Club in DFW Terminal B right now and just saw this. I thought you should know:

Admiral's Club guacamole
Free guacamole made to order in the Terminal B Admirals Club in DFW. It is excellent.

It was excellent. Options were lime, tomato, onion, corn, salt, pepper, cotija cheese, cilantro, and jalapeno. What more do you really need for a service enhancement that is an honest to goodness enhancement?

Hilton Narita

Hilton Narita

Have you ever been to a place that wasn’t fantastic, but that was exactly what you needed for a particular occasion? That is an excellent description of what you get at the Hilton Hotel in Narita, Japan. It isn’t the nicest hotel in the world, but if you are staying there it is probably because you are in town for a night or two while flying through the Narita airport. Given those constraints, this slightly dated hotel is exactly what you need. Continue reading “Hilton Narita”