I was excited when the Royal Caribbean Summer 2019 schedule came out last night. We had been planning a cruise with another family, and we wanted the Villa Suite for our group of 10. It was available on our desired week, and we booked it for considerably less per person than a Grand Suite. The agent explicitly said it was a refundable deposit. That mattered to me because I was booking through the casino. The offer me discounts from time to time, and I wanted to preserve maximum flexibility to re-book at a lower price if the casino came through with a better offer.
When I received my invoice, it said the deposit is non-refundable. I called in today, and the agent at Casino Royale said he could see it was booked with a refundable code. An hour later, however, I received the news that it is indeed non-refundable. Nobody disputed what the agent told me, but said all suites are now non-refundable.
I fully understand the reasons for this policy. What I am angry about is that they are not honoring the deal they made that this is a refundable deposit. Lessons learned: Don’t trust what the agent tells you, don’t expect them to honor deals, and know that all reservations on suites are apparently non-refundable.
Other Royal Caribbean customer service stories
I wrote earlier that I enjoyed the casino on the Royal Caribbean Liberty of the Seas. There were some problems, but Casino Royale gave me a steeply discounted fare and the casino itself was a mostly pleasant experience. One of the attractive things about it was that the points I earned onboard would transfer to MLife, thus making it easier to retain status for the next year. Just one little problem with that… There are no Royal Caribbean MLife points for table play. Continue reading “No Royal Caribbean MLife points for table play”
We sailed on the 25 June 2017 sailing of the Liberty of the Seas out of Galveston. I have already talked about embarkation, specialty restaurants, the spa, and the suite lounge. Today, I want to answer some of the common question a lot of folks will have about the Liberty of the Seas casino. In the interest of full disclosure, Royal Caribbean’s Casino Royale program gave me a nice discount for this cruise. I was never sure if that was based on my play on my last cruise or on my status with MLife, but I like paying less for stuff and thus took the discount. If there is something I don’t cover here, I hope you will post your questions. I will do my best to answer them. Continue reading “Liberty of the Seas Casino”