Royal Caribbean not honoring refundable rate

I was excited when the Royal Caribbean Summer 2019 schedule came out last night. We had been planning a cruise with another family, and we wanted the Villa Suite since we have a group of 10. It was available on our desired week, and we booked it for considerably less per person than a Grand Suite. The agent explicitly said it was a refundable rate. That mattered to me because I was booking through the casino. The offer me discounts from time to time, and I wanted to preserve maximum flexibility to re-book at a lower price if the casino came through with a better offer.

When I received my invoice, it said the deposit is non-refundable. I called in today, and the agent at Casino Royale said he could see it was booked with a refundable code. An hour later, however, I received the news that it is indeed non-refundable. Nobody disputed what the agent told me, but said all suites are now non-refundable.

I fully understand the reasons for this policy. What I am angry about is that they are not honoring the deal they made that this is a refundable deposit. Lessons learned: Don’t trust what the agent tells you, don’t expect them to honor deals, and know that all reservations on suites are apparently non-refundable.

No MLife points for Royal Caribbean table play

I wrote earlier that I enjoyed the casino on the Royal Caribbean Liberty of the Seas. There were some problems, but Casino Royale gave me a steeply discounted fare and the casino itself was a mostly pleasant experience. One of the attractive things about it was that the points I earned onboard would transfer to MLife, thus making it easier to retain status for the next year.  Just one little problem with that… Continue reading “No MLife points for Royal Caribbean table play”

Casino on the Liberty of the Seas

I sailed on the 25 June 2017 sailing of the Liberty of the Seas out of Galveston. I have already talked about embarkation, specialty restaurants, the spa, and the suite lounge. I will keep writing as time allows, but for now I want to answer some of the common question a lot of folks will have about the casino. If there is something I don’t cover here, I hope you will post your questions. I will do my best to answer them. Continue reading “Casino on the Liberty of the Seas”